Q and A
PRODUCT QUESTIONS
Q: Are your products 100% natural?
A: Yes. Every blend is made with pure, plant-based ingredients, no synthetic fillers, no artificial fragrances and no toxins. Just the earth’s most powerful botanicals.
Q: Why does your product cost more than some others?
A: Every bottle is formulated with both rare and well-researched natural ingredients, blended in carefully balanced ratios for maximum effectiveness. Unlike mass-market products, ours are made in small, controlled batches to maintain freshness and quality. We also use eco-friendly packaging and ethically sourced botanicals. While this makes our cost slightly higher, it means you’re receiving a product created with integrity, care and uncompromising standards.
Q: Are your oils safe for sensitive skin?
A: Our formulas are crafted with care, but we recommend patch testing before full use, especially if you have sensitive or reactive skin. We also offer kid and pet-safe options.
Q: What’s the shelf life of your oils?
A: Most products last 12–24 months when stored in a cool, dark place. All blends are packaged in dark glass to help preserve potency and freshness.
Q: Do your products contain essential oils safe for children or pets?
A: Yes. We offer specific blends formulated for children and pets using safe dilutions and non-toxic essential oils. Look for labels that note “Kid Safe” or “Pet Friendly.”
Q: Why do you use rare oils in your blends?
A: Rare oils like Blue Tansy, Helichrysum and Tamanu offer unique, potent therapeutic benefits that amplify healing and effectiveness.
USAGE & APPLICATION
Q: How do I use the oils?
A: Each product page includes clear instructions. Most are applied topically to affected areas 2–3 times daily. Always follow usage directions for best results.
Q: Can I use your products during pregnancy?
A: Some essential oils should be avoided during pregnancy. Please consult your healthcare provider before use, and contact us to ask which formulas are pregnancy-safe.
Q: Are your oils safe for use on broken skin?
A: Most blends should not be applied to open wounds unless clearly labeled otherwise. For wound care, we offer specially formulated products.
PACKAGING & SUSTAINABILITY
Q: Why do you use amber and cobalt glass bottles?
A: Dark glass protects the oils from UV light and oxidation, helping to maintain their potency, aroma, and shelf life.
Q: Are your products cruelty-free and vegan?
A: Yes. All products are cruelty-free. Most are vegan, with the exception of blends containing beeswax or emu oil, these are clearly labeled.
📦 ORDERS & SHIPPING
Q: How long will it take to receive my order?
A: Orders typically ship within 2-4 business days. Delivery time depends on your location and shipping method chosen at checkout.
Q: Do you ship internationally?
A: Currently, we ship within the U.S. and select international locations. Please check our shipping policy or email us for custom requests.
Q: Can I make changes to my order after placing it?
A: If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to accommodate changes.
🔁 RETURNS & POLICIES
Q: What’s your return policy?
A: Due to the nature of our handcrafted products, all sales are final. However, if your item arrives damaged or you’re unhappy for any reason, contact us within 7 days and we’ll make it right.
Q: Can I get a refund if I have a reaction?
A: While all blends are made with gentle, non-toxic ingredients, skin reactions can occur. We recommend patch testing and are happy to offer store credit in case of irritation.
🧠 ABOUT THE BRAND
Q: Why “Taryn x Philip Rebalance”?
A: Our name reflects the journey back to nature, inspired by personal healing, rooted in pure ingredients and created with purpose.
Q: What makes your products different from commercial options?
A: We handcraft potent, small-batch blends using rare and therapeutic-grade oils. No mass production. No shortcuts. Just deep healing the way nature intended.
